Voted UK's No.1 for Customer Care^ Freephone Our UK team
0800 848 8690
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  • Mon-Fri: 8:30am - 8pm
  • Sat: 9am - 5:30pm
  • Sun: 10am - 5pm
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Trusted for 25 years
Covered 3.5 million+ travellers
24/7 emergency helpline
Renewal Customer Story
97%

of customers would recommend us
to family and friends#

99%+

of all claims paid
within 5 working days§

20%

guaranteed loyalty discount*

Trustpilot

Prefer to Speak to Someone?

Our friendly UK-based team is here to help with your renewal.

Call us now on 0800 848 8690
UK's Best Customer Care Proud to be voted Best Customer Care Team three years running*
UK-based Team Friendly experts who understand

We're here to help with:

  • check
    Questions about your renewal

    We'll explain everything in plain English

  • check
    Help with medical conditions

    Our specialists can help you through the medical declarations

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    Updating your policy details

    Need to update your personal or trip details? We'll sort it

Friendly customer service representative
98% Customer satisfaction**
<2.3 min Average wait time
UK Based Team

Are you struggling to find the cover you need because of an existing medical condition?

In the unlikely event we can't cover your medical condition, or the premium is higher than you expected, help is still available.

The Financial Conduct Authority (FCA) has worked with firms to create a Medical Cover Firm Directory. AllClear fulfils the FCA approved criteria for Medical cover and is selected for inclusion. The directory lists specialist firms that may be able to provide a policy to cover your medical conditions. You can visit BIBA's website to search their FCA approved directory of specialist firms that may be able to provide a policy to cover your medical conditions.

* Loyalty discount applies to the base price of AllClear Gold, Gold Plus and Platinum policies only and does not apply to any premium generated to cover medical conditions or optional extras. Discount cannot be used in conjunction with any other offer and is automatically applied on checkout.

^ UK Broker Awards, customer service award winner 2023 - 2025.

** Based on Trustpilot reviews of all companies in the Insurance Company category as of September 2025.

# Based on 574 responses, post-purchase survey June 2025.

§ 99%+ is based on non-assistance claims approved for payment during January 2024 to January 2025 on AllClear branded policies only. 5 working day window commences when insurers have received all relevant information and documentation to confirm claims cover.

About Us

Our mission is to help anyone with pre-existing medical conditions to get the insurance they want and need.

We're passionate about offering value to customers of any age, with any condition. Our heritage in travel insurance means that we help customers travel anywhere in the world. Read More >>

Contact Information
Gibraltar Office
IES Limited, Portland House Glacis Road, Gibraltar, GX11 1AA
UK Office
AllClear Insurance Services Limited, AllClear House 1 Redwing Court, Ashton Road, Romford, Essex RM3 8QQ
Australia Office
AllClear Insurance Services PTY Limited, Suite 1.04, Level 1 19 Harris Street, Pyrmont, Sydney, NSW
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